• The privacy information officer, who will answer any privacy questions, is Linda Simpson.


  • Only the information required to provide safe and effective massage therapy is collected.  We ask for phone numbers and email addresses in order to notify of any changes in appointment times and cancellations.


  • All files are kept in a secure location for a minimum of 10 years from the last appointment date, as required by the Regulated Health Professions Act (RHPA).  The files are then shredded for disposal to maintain confidentiality of information.


  • Only RMTs at Galt Massage Therapy will access the information in the file.  If the client was referred by/to another health care professional, we may provide treatment related information to that person.  Clients may request, in writing, that their information is not to be disclosed to consulting healthcare providers.


  • We will collect, use and disclose information about clients for the following purposes:

    • To provide healthcare
    • To establish and maintain communication
    • For teaching and demonstrating purposes on an anonymous basis
    • To complete and submit claims for third party adjudication and payment
    • To comply with legal and regulatory requirements according to the provisions of the RHPA and Massage Therapy Act
    • To comply generally with the law

  • Clients have the right to see and read their files at any time upon providing reasonable notice.  We will assist the client in understanding the file.


  • In case of a breach of privacy, we are obliged to notify the client of the theft, loss or unauthorized access.